Visitor – I came to your awesome place about two weeks ago (a gift from my daughter). We had the time of our life. I bought a black cloth bag with a picture of the Grand Canyon on both sides and not sure how much it was but it is already ripped across the top and no longer can be used. I had very little in it when it tore. I also bought a slate coaster with a picture of the canyon on the top. Used it twice and the picture is all white now and the edges are lifting. What I had on there was a glass with wine and only sweat a little. Just wanted to let you know that both things are broken and it only has been two weeks since I bought them. Not sure if anything can be done. I’m really disappointed because I was looking forward to using these things as mementos from my visit. I understand that sometimes products can have issues, but I thought the quality would be better given the reputation of your store. If there’s any chance of a replacement or a suggestion for the grand canyon mule mail service, I would greatly appreciate it. Thank you for your attention to this matter.
CC – Did you buy the merchandise at the gift shop at the South Rim?
Visitor -Yes
Visitor loaded: https://grandcanyon.com/planning/south-rim-planning/
CC – Let me see if I can find the number for the gift shop. Be back in a moment.
CC – Here is the number for general information, they will be able to help direct you to the gift shop. (928) 638-7888
Visitor – Thank you
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