May 3, 2012 – while visiting the http://www.grandcanyon.com/
Visitor – Hello, yes, I looking for mule trip and rafting. I have 21 and 22 May available for this. Can you offer me anything?
Alley – Grand Canyon mule rides are sold out 1 year in advance. We do have single-day white water and smooth water rafting trips though. Which do you prefer?
Visitor – Oh, only one company provide mule trips? What the difference between white water and smooth water rafting?
Alley – Yes, only one company offers mule trips. The difference between white water and smooth water is that white water has rapids, smooth water does not.
Visitor – Oh, no way for mule trip so only even for 1 person? So, white water more fun I guess?
Alley – For the mule trips you would need to contact Xanterra South Rim at 888-297-2757 Being 1 person might be advantageous.
Alley – For more information on white water rafting visit ->: http://grandcanyon.com/white-
Visitor – Which one more difficult physically?
Alley – The mule trip to Phantom Ranch takes 2 days; and it is the most difficult physically.
Visitor – I saw somewhere in the web, half day mule trip.
Visitor – Don’t you offer half day mule and rafting trips?
Alley – That is no longer offered. The mule trips are either 2 days or 3 hours. The 3-hour mule ride is only through the forest, it does not go into the canyon at all.
Visitor – What about rafting? What options do you have?
Alley – 1-day smooth water and white water raft trips. By the way, where are you staying (Hotel)?
Visitor - And price. and it is available, so can I book it today or during this next couple of days?
Alley – The 1-Day White Water: $549 per person 1-Day Smooth Water: depending on pickup location, $184-229 per person.
Visitor – I booked hotel yesterday in Flagstaff, I don’t remember name, I can check in Travelocity, but I would like to find some place to stay from 21-22 night, don’t drive back to Flagstaff.
Alley – Where are you going after leaving Flagstaff?
Visitor – To Grand Canion
Alley – Where are you staying at the Grand Canyon?
Visitor – I come to Flagstaf in the evening of 2o of May, then I have 21 Monday, 22, and 23 at 6:30 I fly back to Dallas from Phoenix.
Alley – Are you staying in Flagstaff the entire time?
Visitor – Nowhere yet. I am looking somewhere to stay in Grand Canion. If I find, I would cancel my booking in Flagstaff.
Alley – Visit www.grandcanyon.com/hotels.
Visitor – Google says it is 1.40 minutes drive from Grand Canion
Visitor – I remember I check, looks like nothing available. Probably I need to call.
Alley – You might have better luck that way. Sometimes cancellations don’t make it back to the web.
Visitor – Where usually they pick up for rafting?
Alley – They pick up at all major hotels in the Flagstaff area.
Alley – They don’t pickup at Snow Bowl, Munds Park or any of the cabins on the outskirts…
Visitor – Let me find hotel name in a second… can you tell me they would pick me up from there or not..?
Alley – Yes
Visitor – Howard Johnson Flagstaff I-40 Exit 198 E. Lucky Lane
Alley – Yes, no problem
Visitor – Oh, cool. So for Monday and Tuesday, I can book rafting, and they will pick me up. What about mule trip, are they pick up for that?
Alley – No, you are expected to provide your own transportation to Grand Canyon South Rim for that
Visitor – What the price for mule trip?
Alley – You would need to contact Xanterra for that.
Visitor – Rafting also only one company, or there a different companies for that?
Alley – Different companies operate smooth water and white water trips, but we can help you set up either from Flagstaff.
Visitor – Not all companies provide pick up from Flagstaff?
Alley – Both smooth water and white water raft trips (single day) offer Flagstaff pickup, but not for the mule trips.
Visitor – White water 550$ 1 day. right?
Alley – Correct – also that’s due in full immediately upon reservation and 100% NON-REFUNDABLE for cancelling, so be sure you’re committed to your date
Visitor – I see. very strict
Alley – Yes, that particular trip is quite popular, that’s primarily why.
Visitor – How I can come back to chat with you? I want to check with mule trip, then see what I am doing. Your chat appear suddenly in my window.
Alley – I am usually first on the chat lines in the morning. I work Sunday through Thursday.
Visitor – Is there any button I can press on your web site, to start chat again?
Alley – The green “help” button at the top left.
Visitor – What about this site - http://www.nps.gov/grca/
Visitor – It is some other company?
Alley – That is the National Park Service (rangers).
Visitor – Thank you very much for information Alley. I’ll come back for more questions.
Alley – Please do – thanks for visiting today
Visitor – Can I save the our chat?
Visitor – Oh, I did it.
Alley – Yes, I can e-mail you the transcript.
Visitor – Thank you very much, and have a good day.
Alley – Thank you, I will e-mail the transcript when it comes in.